How can I place an order?
Select your product, add it to your cart and complete checkout using your preferred payment method.
Will I receive an order confirmation?
Yes, you’ll receive a confirmation email within 48 hours.
How can I pay? Which payment methods do you accept?
We accept various payment methods, including iDEAL, PayPal, credit card, Apple Pay, Google Pay and bank transfer.
The payment methods available to you depend on the country you're ordering from. At checkout, you’ll automatically see which options apply.
Is it safe to pay on your website?
Yes. We use a secure SSL connection and trusted payment providers.
Can I change or cancel my order?
Yes, as long as your order hasn’t been processed yet. Contact us as soon as possible.
My country isn’t listed at checkout, what now?
Only available countries appear in the list. If your country isn’t shown, email us - we’ll check the options.
How long does it take for my order to ship?
We ship as quickly as possible. The average processing time is shown on each product page. Pre-orders have their own delivery timeline.
What are the shipping costs?
Shipping costs are calculated automatically at checkout based on your country and parcel size.
Can I track my shipment?
Yes. Once your order has shipped, you’ll receive a tracking link via email.
What should I do if my package arrives damaged?
Contact us within 48 hours and include clear photos. We’ll take care of it for you.
What is your return period?
You can return items within 14 days, as long as they are unused and in their original packaging.
How can I return an item?
You can register a return in two ways:
• Send us an email with your order number and the reason for the return. We’ll then send you instructions.
• Or create a return via the Returns page on our website. On that page you’ll also find all details about our returns policy.
Note: return shipping costs are paid by the customer.
What if I receive a damaged or incorrect item?
Report it within 48 hours with clear photos. We’ll provide a suitable solution, such as replacement or refund.
How does warranty work on your products?
Our products are covered by the legal warranty period. If something goes wrong, contact us - we’ll help you sort it out.
I want to return clothing — what should I know?
Clothing can only be returned if it is unused, unwashed and in original condition.
We always provide a size chart and fit advice beforehand to help you choose the right size.
When will I receive my refund?
Once we receive and inspect the returned item, your refund will be processed within 3–7 business days.
Can I exchange an item?
Exchanges are not possible. You can return the item and then place a new order yourself.
Will I automatically become cooler if I buy something from ThermoTrafik?
We can’t make promises… but the chances are very high that you’ll get more attention than usual. Side effect: an increased risk of jealous looks.
Do I get a discount if I swear lifelong loyalty for you
We’re flattered… but no. Enthusiasm does help improve our mood, though.
Do you have a secret VIP club for loyal customers?
Officially no… but who knows in the future. Until then, our newsletter is your best friend.
Can you explain to my partner why I need another ThermoTrafik product?
Absolutely. Send us their email and we’ll prepare a “convincing, humorously exaggerated and scientifically supported” argument explaining why it’s absolutely essential.