Privacy Policy


1. Introduction

This Privacy Policy describes how Van den Elsen – Thermo Trafik (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from www.thermotrafik.com (the “Website”).
We are committed to protecting your privacy and ensuring that your personal data is processed securely and in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

2. Data We Collect

We collect personal data when you interact with our website in the following ways:

a) Orders and Purchases

When you place an order, we collect:

  • Name, billing and shipping address
  • Email address and phone number
  • Payment details (processed securely by third-party payment providers)
  • Order details and transaction history

b) Newsletter Subscriptions

When you subscribe to our newsletter, we collect:

  • Email address
  • Name (optional)

You may unsubscribe from our newsletter at any time by clicking the “unsubscribe” link in any email.

c) Contact Form

When you contact us through our website, we collect:

  • Name
  • Email address
  • Message content and any information you choose to share

d) Cookies and Analytics

We use cookies and similar technologies to:

  • Improve website functionality and user experience
  • Analyze site traffic and performance
  • Personalize content and advertisements

We use third-party tools such as Google Analytics, Meta Pixel, and Klaviyo to collect aggregated or anonymized data about user behavior. You can disable cookies in your browser settings at any time.

3. Payment Processing

Payments are handled securely by our trusted partners, including iDEAL, Klarna, PayPal, Sofort, credit card providers, and bank transfer.
We do not store or have access to your full payment details. All transactions are processed according to the privacy policies of these providers and are fully encrypted.

4. Shipping and Delivery

To fulfill your orders, we share necessary delivery information (name, address, email, and phone number) with our shipping partners such as PostNL, DHL, and DPD.
These partners only use your information to deliver your package and do not retain it for other purposes.

5. Marketing and Advertising

We may use your personal data for marketing purposes, including:

  • Sending promotional newsletters (only with your consent)
  • Showing personalized ads through Meta (Facebook/Instagram) or Google

You can withdraw your consent for marketing communications at any time by contacting us or using the unsubscribe link in our emails.

6. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Contractual necessity – to process and deliver your orders
  • Consent – for newsletters and marketing
  • Legitimate interest – to improve our website and customer experience
  • Legal obligation – to comply with tax and accounting requirements

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Order data: up to 7 years (for legal and tax compliance)
  • Newsletter data: until you unsubscribe
  • Contact form messages: up to 12 months
  • Cookies and analytics: according to each provider’s retention policy

8. Data Sharing

We only share your personal data with trusted third parties essential for our operations, including:

  • Payment processors (iDEAL, Klarna, PayPal, etc.)
  • Shipping companies (PostNL, DHL, DPD, etc.)
  • Marketing and analytics providers (Meta, Google Analytics, Klaviyo)

All partners process your data in accordance with GDPR and under strict confidentiality agreements.

9. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to processing
  • Request data portability

To exercise your rights, please contact us using the details below.

10. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss.
Our website uses SSL encryption to ensure that all data transmitted between your browser and our server remains secure.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Van den Elsen – Thermo Trafik
📍 De Stap 3
5425 VC De Mortel
The Netherlands
✉️ info@thermotrafik.com
🌐 www.thermotrafik.com

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The most recent version will always be available on this page, with the “Last updated” date shown at the top.