Ordering

  • How do I place an order?

    Simply browse our shop, add your favorite items to the cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation by email.

  • Can I change or cancel my order after it’s been placed?

    If your order hasn’t been processed yet, we may still be able to change or cancel it. Please contact our support team as soon as possible.

  • Do I need to create an account to order?

    No, you can check out as a guest. However, creating an account lets you track your orders, save your details, and shop faster next time.

  • What payment methods do you accept?

    We accept iDEAL, PayPal, Klarna, Sofort, credit cards, and bank transfer payments. You can choose your preferred payment method during the checkout process.

  • I didn’t receive a confirmation email — what should I do?

    Please check your spam or junk folder first. If you still can’t find it, contact us with your name and payment details so we can help you.

  • My payment didn’t go through — what should I do?

    Double-check your payment details and try again. If the problem continues, contact your bank or reach out to our support team.

  • How long does it take for my order to be shipped?

    We aim to ship all orders within one week. In some cases, processing may take a little longer.

  • How can I track my order status?

    Once your order is shipped, you’ll receive an email with a tracking link. You can use it to follow your package in real time.

Shipping

  • What are your shipping options and costs?

    Shipping costs depend on your location and order size. You can view the exact cost at checkout before completing your order.

  • How long does delivery take?

    Delivery times vary by location. Standard delivery usually takes 2–5 business days within Europe and 7–14 days for international orders.

  • Do you ship internationally?

    Yes, we ship worldwide. Please note that delivery times and customs fees may vary depending on your country. If your option is not shown on teh countrylist please contact us.

  • How can I track my shipment?

    You’ll receive a tracking link once your order has been shipped. You can follow your package directly through the carrier’s website.

  • What should I do if my package hasn’t arrived?

    First, check your tracking information. If your order seems delayed or lost, contact our support team — we’ll sort it out.

  • What if my package is damaged or missing items?

    Please contact us immediately with your order number and photos of the issue. We’ll arrange a replacement or refund as quickly as possible.

  • Can I change my shipping address after placing an order?

    If your order hasn’t been shipped yet, we can usually update your address. Contact us right away to request the change.

  • Do you offer express or next-day delivery?

    No sorry :(

  • Who delivers my package?

    We work with trusted carriers such as DHL, DPD, and PostNL to ensure fast and safe delivery.

  • Will I have to pay customs fees or import duties?

    For orders outside the EU, customs or import fees may apply. These costs are determined by your local authorities and are not included in our prices.